Returns

You've got 30 days. If it doesn't fit your car, or your dog won't have a bar of it, send it back.

We'd rather take a return than have someone stuck with something they don't use. Email us first and we'll walk you through it — it's usually sorted in one reply.

How to return something

• 1. Email us with your order number and what's wrong. Photos help if it's a fault.
• 2. We'll reply within one business day with a return address and instructions.
• 3. Send it back in its original packaging where possible, with tracking so we both know where it is.
• 4. We refund within 3 business days of it arriving, to your original payment method.

Who pays return postage

Condition

Fit it, sit your dog on it, take it for a drive — that's the only way to know if it works for you. What we can't accept back is something that's been genuinely used and soiled, chewed through, or is missing the harness and straps.

If you're unsure whether yours qualifies, send us a photo before you post it. We'll tell you straight rather than have you pay postage on something we can't take.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-day policy sits on top of those rights, not instead of them. Nothing on this page limits what you're entitled to under the ACL.

Cancelling an order

If you've changed your mind and it hasn't shipped yet, email us straight away and we'll cancel it and refund you in full. We dispatch quickly, so the sooner you tell us the better. Once it's with the carrier it becomes a standard return.